Support
Ask us anything
Most questions about Strike Twelve have short answers. Here are the ones we are asked most; if yours is not below, write to us.
Does any of this involve real money?
No. Your Hockey Time is a social casino offering free play only. Coins cannot be purchased, won, traded or redeemed, and there is no payment facility of any kind on the site.
Where does my balance go when I reload?
Back to its opening figure of 2,500. The balance is held in your browser's memory for the life of the page and is never written to a server or to storage on your device.
Do I need an account?
There is no account system. Open the page, choose a stake, and play. Nothing to register, nothing to sign in to, nothing to delete afterwards.
How is the winning segment chosen?
By a weighted random draw made before the wheel begins to turn. Each wedge has a weight; a random value is measured against the cumulative total of those weights to pick one. The published chance next to each segment is calculated from the same numbers the game uses.
The wheel will not spin.
Almost always because the selected stake is larger than the coins left in your tray. The callout under the controls will say so. Choose a smaller stake, or press Refill the coin tray to return to 2,500.
Can I play on a phone?
Yes. The wheel, controls and paytable are built to work from small phone screens up to large desktop displays, and the menu collapses behind a single button on narrow widths.
Why only one game?
Because one carefully tuned, fully documented wheel is more interesting than a lobby full of near-identical tiles. If we add anything in future it will be because the mechanic genuinely differs.
Who can play?
Adults aged 18 and over. Please read our responsible play guidance before your first session.
Still stuck?
Send us a note and we will reply, usually within two working days.
hello@yourhockeytime.comPlease include the browser and device you were using if you are reporting something broken. We never ask for personal details, and there is no account information for us to look up.